Shipment Tracking Guide

Why Shipment Tracking Is Not Updating

Troubleshoot missing container and AWB tracking updates, invalid references, reporting delays, transshipment gaps, and interline movements.

A tracking gap does not always mean the cargo stopped moving. Carrier systems depend on operational scans, terminal messages, airport handling events, and data exchanges that can arrive after the physical movement.

Check the shipment reference

Confirm that the reference is complete and belongs to the selected carrier.

AWBs normally contain a three-digit airline prefix and eight-digit serial.
ISO container numbers contain four letters and seven digits.
A booking reference or house bill may not be accepted by every carrier tracker.

Common reporting gaps

New bookings, weekends, handovers, and operational disruptions can delay the next visible event.

Cargo has not yet been accepted or gated in.
A terminal or handling agent has not transmitted the event.
The shipment is between transshipment or interline systems.
The carrier revised a schedule without publishing a new physical milestone.

When to contact the carrier

Contact the carrier or forwarder when a time-critical movement is overdue, the reference is confirmed, or the tracking result conflicts with operational instructions.

Provide the full reference and latest known location.
Include booking, flight, vessel, voyage, and document details when available.
Do not infer customs release or delivery from an arrival event alone.

Frequently asked questions

How long should I wait for a tracking update?

There is no universal interval. Reporting depends on the carrier and operating location. Escalate based on the booked schedule and urgency rather than a generic number of hours.

Can cargo move without a new tracking event?

Yes. Operational events can be transmitted after the physical movement or only at selected milestones.